Privacy Policy

Widmer’s Carpet & Rug Cleaning
Last Updated: December 2024

Who We Are

Widmer’s Carpet & Rug Cleaning is a family-owned carpet and area rug cleaning company serving Greater Cincinnati since 1910. Our website address is: https://widmerscarpetcleaning.com

Contact Information:

Phone: (513) 650-7005
Email: info@widmerscarpetcleaning.com
Location: Cincinnati, Ohio

Information We Collect

When you use our website or request services, we may collect:

Mobile Information

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information You Provide:

Name, email address, phone number, and street address
Service preferences and special instructions
Any additional information you choose to share with us

Information Collected Automatically:

IP address and browser type
Pages visited and time spent on our site
Referring website (how you found us)
Device information (desktop, mobile, tablet)

How We Use Your Information

We use your information to:

Schedule and provide carpet and rug cleaning services
Send appointment confirmations and service updates
Process VIP Club membership and send promotional offers (with your consent)
Improve our website and customer experience
Respond to your inquiries
Send SMS messages if you’ve opted in to our text messaging program

Cookies

Our website uses cookies to:

Remember your preferences
Track how you found our website (for advertising measurement)
Analyze website traffic through Google Analytics

Types of cookies we use:

Attribution cookies (90 days): Track which advertisements led you to our site so we can measure advertising effectiveness
Session cookies (temporary): Remember your landing page during your visit
Analytics cookies (up to 2 years): Help us understand how visitors use our website

You can disable cookies in your browser settings, though some website features may not function properly.

Google Analytics & Advertising

We use Google Analytics to understand how visitors interact with our website. We also use Google Ads to advertise our services. These services may collect:

Anonymous usage data
Click and conversion information
Device and browser information

Google’s privacy policy: https://policies.google.com/privacy

You can opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

Who We Share Your Data With

We may share your information with:

Service providers who help us operate our business (scheduling software, email/SMS platforms, payment processors)
Google for analytics and advertising measurement
Legal authorities if required by law

We do not sell your personal information to third parties.

SMS/Text Messaging

If you opt in to receive text messages from us:

We’ll send appointment reminders, service updates, and promotional offers
Message frequency: up to 4 messages per month
Message and data rates may apply
Reply STOP to opt out at any time
Reply HELP for assistance

See our full SMS Terms for details.

How Long We Retain Your Data

Customer records: Retained for as long as needed to provide services and comply with legal requirements
Marketing preferences: Until you unsubscribe or request deletion
Website analytics: Up to 26 months (Google Analytics default)

Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate information
Delete your personal data (subject to legal retention requirements)
Opt out of marketing communications at any time
Withdraw consent for SMS messaging by replying STOP

To exercise these rights, contact us at info@widmerscarpetcleaning.com or (513) 650-7005.

Data Security

We implement reasonable security measures to protect your personal information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

Questions about this Privacy Policy? Contact us:

Widmer’s Carpet & Rug Cleaning
Phone: (513) 650-7005
Email: info@widmerscarpetcleaning.com